CGEbet Privacy Policy – How We Protect Your Data

1. Introduction

Welcome to CGEbet — your trusted online gaming platform right here in the Philippines. We know that handing over personal details can feel uncomfortable, especially online, which is why we take every possible step to make sure your information stays exactly where it belongs: with you and with us, no one else.

This Privacy Policy explains how CGEbet collects, uses, stores, and protects the personal data you share with us when you visit cgebet.best, create an account, or use any of our gaming services — whether you're spinning on Baccarat, placing picks on the NBA, enjoying Sabong, or checking your Tongits hand. Please read this document carefully. By continuing to use CGEbet, you confirm that you have read and understood how we handle your data.

If you have any questions or concerns, our dedicated privacy team is always ready to help. You can reach us at support@cgebet.best.

2. Who Is the Data Controller?

CGEbet operates cgebet.best and is the data controller responsible for your personal information. As data controller, we determine the purposes and the means by which your personal data is processed in line with Republic Act 10173, otherwise known as the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.

Our appointed Data Protection Officer (DPO) oversees all privacy-related matters. You may contact the DPO directly at support@cgebet.best. We aim to respond to all privacy inquiries within five (5) business days.

3. What Personal Data We Collect

CGEbet collects only the information necessary to provide you with a safe, personalised, and legally compliant gaming experience. Here is a breakdown of the categories of personal data we may process:

• Identity Data: Full name, date of birth, government-issued ID number (e.g., UMID, PhilSys, passport), and a selfie or photograph for identity verification.
• Contact Data: Mobile number (ideally your Globe, Smart, or DITO number), email address, and residential address in the Philippines.
• Account Data: Username, encrypted password, account preferences, and notification settings.
• Financial Data: Your preferred payment method (GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO/BPI/UnionBank online banking, or Visa/Mastercard) and transaction history including deposits, withdrawals, and bonus claims — all figures recorded in Philippine Peso (₱).
• Usage Data: Game history, session duration, betting patterns, pages visited, and features used on the platform.
• Device and Technical Data: IP address, browser type and version, operating system, screen resolution, time zone, and cookies or similar tracking technologies.
• Communications Data: Records of your interactions with our customer support team, including chat logs and email threads.

We do not collect sensitive personal data such as your religion, political opinions, or health information unless you voluntarily disclose them in support communications — and even then, we handle them with the utmost discretion.

4. How We Collect Your Data

CGEbet gathers your personal data through a number of channels, all transparent and above-board:

• Direct Submission: When you register for a CGEbet account, complete your Know-Your-Customer (KYC) verification, deposit or withdraw funds, contact support, or participate in promotions, you actively provide us with information.
• Automated Technologies: As you navigate our website, we automatically collect technical and usage data through cookies, web beacons, and server logs. This helps us understand how players interact with CGEbet so we can keep improving.
• Third-Party Providers: When you fund your account via GCash, Maya, or a participating bank, payment processors may share transaction verification data with us. We also receive identity verification responses from our licensed KYC partner services.

5. Legal Basis for Processing

Everything we do with your data is grounded in at least one of the following lawful bases recognised under the Philippine Data Privacy Act:

• Contractual Necessity: Processing your registration, verifying your identity, and managing your account are all necessary to deliver the CGEbet service you signed up for.
• Legal Obligation: As a licensed operator, we are required to perform Anti-Money Laundering (AML) checks, maintain transaction records, and report certain activity to regulatory authorities.
• Legitimate Interests: We process usage and technical data to detect fraud, improve platform security, and optimise your gaming experience — always balanced against your right to privacy.
• Consent: For marketing communications, personalised offers, and non-essential cookies, we will always ask for your explicit consent first. You can withdraw consent at any time by updating your notification preferences in your account settings.

6. How We Use Your Personal Data

CGEbet uses your information for the following specific purposes — nothing more, nothing less:

• Creating, verifying, and managing your CGEbet player account.
• Processing deposits and withdrawals in Philippine Peso (₱) via your chosen payment method.
• Verifying your age and identity to comply with responsible gaming requirements — we do not allow minors to gamble on CGEbet.
• Delivering the games and features you use, including Basketball Betting, Baccarat, Sabong, Tongits, NBA Betting, Fishing Games, and Bingo.
• Sending you account notifications, security alerts, and transaction confirmations.
• Providing personalised bonus offers and promotions you have opted in to receive.
• Conducting AML screening and fraud detection to protect both you and the integrity of the platform.
• Analysing aggregate, anonymised usage data to improve site performance, fix bugs, and develop new features.
• Responding to your customer support queries and complaints efficiently.
• Complying with legal obligations and cooperating with regulatory authorities when required by law.

7. Sharing Your Data with Third Parties

CGEbet does not sell or trade your personal data. However, to operate our platform effectively and lawfully, we do share specific data with carefully vetted third parties under strict contractual confidentiality obligations:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet providers, BDO, BPI, UnionBank, Visa, and Mastercard receive only the minimum data needed to process your transactions.
• KYC & AML Verification Services: Licensed identity verification partners receive the documents you submit during KYC purely to confirm your identity and flag potential fraud risks.
• IT Infrastructure Providers: Our hosting, cloud storage, and security service providers may access data solely to maintain the platform's technical operations.
• Gaming Regulators & Law Enforcement: We will disclose information when we are legally compelled to do so — for instance, in response to a valid court order or request from the Philippine Amusement and Gaming Corporation (PAGCOR) or relevant law enforcement agencies.
• Professional Advisers: Lawyers, auditors, and accountants may access limited data on a confidential, need-to-know basis.

Every third party we work with is contractually bound to handle your data with the same level of care that CGEbet applies internally.

8. Cookies and Tracking Technologies

Cookies are small text files placed on your device when you visit CGEbet. We use the following types:

• Essential Cookies: Required for the site to function — these keep you logged in and ensure secure sessions. You cannot opt out of these without affecting your ability to use the platform.
• Performance Cookies: Collect anonymised data on how players use CGEbet — which games are most popular, where load times are slow, and so on — so we can keep things fast and smooth.
• Functionality Cookies: Remember your language preference, display settings, and game history so you do not have to set them up every single visit.
• Marketing Cookies: Only placed with your consent, these allow us to show you relevant promotions. You can opt out at any time through your browser settings or account preferences.

Most browsers let you control or delete cookies through their settings. Keep in mind that disabling essential cookies may affect your ability to log in or use certain CGEbet features.

9. Data Retention

We hold your personal data only for as long as it is needed for the purpose it was collected, or for as long as required by applicable law. In practice, this means:

• Active account data is retained for the lifetime of your account plus five (5) years after closure to satisfy AML and gaming regulatory requirements.
• Transaction records are kept for a minimum of five (5) years in compliance with Philippine AML regulations.
• Support communications are retained for two (2) years from the date of the last interaction.
• Marketing preference records are kept for three (3) years after you last opted in or until you withdraw consent, whichever is earlier.

Once the applicable retention period expires, your data is securely deleted or irreversibly anonymised.

10. Your Privacy Rights

As a data subject under the Philippine Data Privacy Act, you have the following rights that CGEbet is committed to honouring:

• Right to be Informed: You have the right to know what data we collect and why — which is exactly what this policy explains.
• Right of Access: You can request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any of your data is inaccurate or outdated, you can ask us to correct it.
• Right to Erasure: You can request deletion of your personal data, subject to our legal obligations to retain certain records.
• Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.
• Right to Object: You can object to processing based on our legitimate interests, including direct marketing.
• Right to Lodge a Complaint: If you feel we have not handled your data properly, you can file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, simply send an email to support@cgebet.best with the subject line "Privacy Request." We will acknowledge your request within three (3) business days and complete it within thirty (30) days.

11. Security Measures

CGEbet takes data security seriously — your account details and financial records deserve nothing less than enterprise-grade protection. Here is what we have in place:

• TLS 256-bit Encryption: All data transmitted between your device and CGEbet servers is encrypted end-to-end.
• Secure Password Hashing: Your password is never stored in plain text — it is hashed using industry-standard algorithms.
• Two-Factor Authentication (2FA): You are encouraged to enable 2FA on your account for an extra layer of protection.
• Regular Security Audits: Our systems are tested regularly by independent security professionals to identify and fix vulnerabilities before they can be exploited.
• Access Controls: Only authorised CGEbet personnel — on a strict need-to-know basis — can access personal data, and all access is logged and monitored.
• Incident Response: In the unlikely event of a data breach, we will notify affected users and the National Privacy Commission within seventy-two (72) hours, as required by law.

Despite these measures, no digital platform is 100% immune to threats. We urge you to use a strong, unique password for your CGEbet account and to keep your login credentials confidential.

12. Children's Privacy

CGEbet is strictly a platform for adults aged 21 and above, consistent with Philippine gaming regulations. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has registered an account, we will immediately suspend the account and delete all associated data. If you are a parent or guardian and believe your child has created a CGEbet account, please contact us at support@cgebet.best right away.

13. Changes to This Privacy Policy

CGEbet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you via email or a prominent notice on the website at least fourteen (14) days before the changes take effect. We encourage you to review this page periodically. The "Last updated" date at the top of this page always reflects the most recent revision.

Your continued use of CGEbet after any changes take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the new terms, you should stop using the platform and contact us to close your account.

14. Contact Us

Got questions about this Privacy Policy or how CGEbet handles your data? Reach out anytime — we are always here to help, kabayan.

• Email: support@cgebet.best
• Website: cgebet.best
• Data Protection Officer: Available via the email above, subject line "Attention: DPO"

You also have the right to contact the National Privacy Commission of the Philippines directly if you believe your data rights have been violated.