CGEbet Terms and Conditions – Rules for Philippine Players

1. Eligibility

To open and use a CGEbet account, you must meet all of the following conditions at all times:

• You must be at least 18 years of age. CGEbet does not accept registrations from players under 18, and any account found to belong to a minor will be closed immediately, with all funds returned to the original payment method after verification.
• You must be legally permitted to participate in online gaming and sports betting under the laws and regulations of the jurisdiction where you are located.
• You must be a real individual acting on your own behalf. CGEbet accounts may not be opened or operated by legal entities, organisations, or on behalf of a third party.
• You must not be on any self-exclusion list that covers CGEbet or online gaming platforms operating under the same licensing framework.
• You must not be a current employee, contractor, or immediate family member of an employee of CGEbet or any of its affiliated companies or service providers.

CGEbet reserves the right to request proof of eligibility at any point during the account lifecycle. Failure to provide satisfactory documentation may result in account suspension pending further review.

2. Account Registration

2.1 Creating Your Account

Each person may hold only one CGEbet account. You are required to provide accurate, complete, and current information during registration, including your full legal name, date of birth, mobile number, and email address. Providing false information during registration is a breach of these Terms and Conditions and may result in account closure and forfeiture of any balance.

2.2 Account Security

You are solely responsible for maintaining the confidentiality of your CGEbet account credentials, including your username and password. CGEbet will never ask you for your full password by any communication channel. If you believe your account has been accessed without your authorisation, you must notify CGEbet support immediately. CGEbet cannot be held responsible for losses resulting from unauthorised access to your account where you have failed to take reasonable steps to protect your credentials.

2.3 Identity Verification (KYC)

CGEbet is required to verify the identity of all players before processing withdrawals above certain thresholds. You may be asked to provide a valid government-issued identification document (such as a Philippine passport, driver's licence, or SSS/UMID card), proof of address, and proof of payment method ownership. CGEbet will process verification requests as promptly as possible. Accounts pending verification may have certain features temporarily restricted.

3. Deposits and Withdrawals

3.1 Deposits

CGEbet accepts deposits via GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, BDO Online Banking, BPI Online Banking, UnionBank, and Visa/Mastercard debit and credit cards. All deposits must be made from a payment account that belongs to you. Third-party deposits are not permitted. The minimum deposit amount is ₱100. CGEbet does not charge fees for deposits, though your payment provider may have their own transaction charges.

3.2 Withdrawals

Withdrawal requests are processed to the same payment method used for your most recent qualifying deposit where possible. CGEbet targets a processing time of five minutes for GCash and Maya withdrawals. Bank transfer withdrawals via InstaPay and PESONet typically clear within the same business day. Processing times may be longer during periods of high demand or where additional verification is required. CGEbet reserves the right to conduct security checks before processing any withdrawal.

3.3 Currency

All account balances, transactions, and payouts on CGEbet are denominated exclusively in Philippine pesos (₱). There is no currency conversion within the platform. What you deposit in pesos is what your account holds in pesos, and what you withdraw will be paid in pesos.

3.4 Dormant Accounts

An account that has had no login activity for a continuous period of twelve months will be classified as dormant. CGEbet will make reasonable efforts to contact the account holder before any administrative fee is applied to a dormant account balance. Players who wish to reactivate a dormant account should contact CGEbet support directly.

4. Betting Rules

4.1 Placing Bets

All bets placed on CGEbet are final once confirmed. A bet confirmation screen will be displayed before your wager is submitted. You are responsible for reviewing the details on this screen – including the selection, stake, and potential return – before confirming. CGEbet cannot reverse a confirmed bet except in the specific circumstances described in these Terms.

4.2 Bet Settlement

Bets are settled based on the official results published by the relevant governing body for each sport or game type. For live casino games and arcade titles, results are determined by CGEbet's certified random number generator and the game provider's system. In the event of any discrepancy between displayed results and official results, the official result will take precedence.

4.3 Void Bets

CGEbet reserves the right to void bets in the following circumstances: where a technical error has resulted in an incorrect price being offered; where a bet has been placed on an event that has already concluded; where the integrity of an event is under investigation by the relevant authority; or where a manifest error has clearly occurred. In all cases of void bets, the original stake is returned to the player's account.

4.4 Maximum Winnings

CGEbet may apply maximum winnings limits to specific markets or game categories. Where such limits apply, they will be displayed in the relevant game or market rules. CGEbet will pay up to the applicable maximum limit even if the calculated payout exceeds it.

5. Bonuses and Promotions

CGEbet offers bonuses and promotions to both new and existing players from time to time. The following general conditions apply to all bonuses unless the specific promotion terms state otherwise:

• All bonuses are subject to wagering requirements before they can be converted to withdrawable funds. The applicable wagering multiplier will be stated clearly in the promotion terms.
• Bonuses are awarded to one account per household, IP address, and device. Players found to be claiming multiple bonuses through duplicate accounts will have all bonuses forfeited and may have their accounts suspended.
• Free bet amounts are not included in withdrawal amounts – only the net winnings generated from free bets are withdrawable.
• CGEbet reserves the right to withdraw, modify, or cancel any bonus at any time. Players will be notified of material changes through the platform or by email.
• Bonuses have expiry periods as stated in the individual promotion terms. Unused bonus funds expire at the end of the stated period.
• CGEbet may refuse to award a bonus or may recover previously awarded bonuses if there is evidence of bonus abuse or irregular betting patterns.

6. Prohibited Activities

The following activities are strictly prohibited on CGEbet and may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Opening more than one CGEbet account or opening an account on behalf of another person
• Providing false identity or payment information during registration or verification
• Using another person's payment method to fund your CGEbet account without their explicit knowledge and consent
• Attempting to exploit technical errors, bugs, or system vulnerabilities to gain an unfair advantage
• Using automated software, bots, or scripts to interact with CGEbet in place of manual user activity
• Engaging in match-fixing, collusion, or any form of manipulation of sporting events or casino game outcomes
• Arbitrage betting across multiple accounts or platforms using CGEbet's bonuses as the primary vehicle
• Money laundering or using CGEbet as a mechanism to process funds of unlawful origin
• Accessing CGEbet from a jurisdiction where such use is prohibited by local law

CGEbet monitors account activity and transaction patterns. Where prohibited activity is detected, CGEbet will act proportionately and in accordance with applicable laws, which may include suspending access, withholding funds pending investigation, and reporting to regulatory authorities.

7. Responsible Gaming

CGEbet is committed to providing a safe and responsible gaming environment for all Filipino players. We take this obligation seriously and have implemented tools and procedures to support it.

7.1 Player Protection Tools

All CGEbet account holders have access to the following responsible gaming tools directly through their account settings at no charge:

• Deposit limits (daily, weekly, or monthly)
• Session time reminders and automatic session limits
• Cool-off periods (temporary account restrictions of 24 hours to 30 days)
• Permanent self-exclusion (processed immediately upon request, not reversible during the exclusion period)

7.2 Underage Gaming

CGEbet has zero tolerance for underage gaming. Any account found to belong to a player under 18 will be closed immediately. Funds deposited by a minor will be returned after verification of the account owner. If you know of someone under 18 using CGEbet, please contact our support team immediately.

For more detailed information on the responsible gaming resources available through CGEbet, please see our dedicated Responsible Gaming page.

8. Privacy and Data

CGEbet collects and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. The personal information you provide to CGEbet is used exclusively for account management, transaction processing, identity verification, fraud prevention, and customer support purposes.

CGEbet does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. We use industry-standard encryption protocols to protect all data transmitted between your device and CGEbet's servers.

For the full detail of how CGEbet handles your personal data, please read our Privacy Policy, which forms part of these Terms and Conditions.

9. Limitation of Liability

CGEbet provides its services on an "as is" and "as available" basis. While CGEbet makes every reasonable effort to ensure the platform is available, accurate, and functioning correctly, we cannot guarantee uninterrupted or error-free service at all times.

To the fullest extent permitted by applicable Philippine law, CGEbet's total liability to any player for any cause of action shall not exceed the amount of funds held in that player's account at the time the claim arose. CGEbet shall not be liable for:

• Loss of profits, revenue, or anticipated savings
• Losses arising from system outages, third-party payment provider issues, or internet connectivity failures beyond CGEbet's reasonable control
• Losses arising from your failure to keep your account credentials secure
• Indirect, consequential, or punitive damages of any kind

Nothing in these Terms and Conditions limits CGEbet's liability for death or personal injury caused by CGEbet's negligence, or for fraudulent misrepresentation.

10. Account Suspension and Termination

10.1 Closure by the Player

You may close your CGEbet account at any time by contacting our support team. Withdrawal of your remaining balance will be processed following standard verification procedures. Accounts with pending bets at the time of closure will remain active until all bets are settled, after which the account will be closed and the remaining balance returned.

10.2 Suspension by CGEbet

CGEbet reserves the right to suspend or close any account where there is reasonable suspicion of: fraudulent activity; breach of these Terms and Conditions; prohibited conduct as described in Section 6; failure to satisfy identity verification requirements; or instructions from a competent authority or regulator. CGEbet will communicate the reason for suspension where it is lawful and appropriate to do so.

10.3 Effect of Closure

Upon account closure, all promotional balances and bonus funds are immediately forfeited. Real money balances will be returned to the player after deduction of any amounts owed to CGEbet. The Terms and Conditions continue to apply to any transactions or disputes that arose before the account closure date.

11. Dispute Resolution

If you have a complaint or dispute regarding any aspect of your CGEbet account or a settled bet, please contact our support team as your first step. CGEbet is committed to resolving all complaints fairly and promptly. When raising a dispute, please provide as much detail as possible, including the relevant game or event name, time and date, bet reference number (where applicable), and a clear description of your concern.

CGEbet will acknowledge your complaint within 24 hours and provide a substantive response within five business days. Complex disputes may take longer to investigate. If you are not satisfied with CGEbet's resolution, you may escalate your complaint through the appropriate regulatory channels available under Philippine law.

These Terms and Conditions are governed by the laws of the Philippines. Any legal proceedings arising from or related to these Terms shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

12. Changes to These Terms

CGEbet reserves the right to update or modify these Terms and Conditions at any time. When material changes are made, CGEbet will notify registered players via email or a prominent notice on the platform at least seven days before the updated terms come into effect, except where immediate changes are required by law or regulatory instruction.

Continued use of CGEbet after the effective date of any update constitutes acceptance of the updated Terms and Conditions. If you do not agree with updated terms, you should close your account before the changes take effect. Your uninvested balance will be returned to you upon account closure.

The most current version of these Terms and Conditions is always available on this page. We recommend checking back periodically if you are a regular CGEbet player.